As a part of facilitating a great commute experience, we need to collect and share your information. In this privacy policy, we tell you what information we collect, use and share, and how we use it to create and connect our community.
As a reminder, your use of iCommute Inc.'s ("iCommute's") website, products, services and applications (the "Services") is at all times subject to the Terms of Use, which incorporates this Privacy Policy. By using or accessing iCommute's Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information as described herein.
This Privacy Policy covers our treatment of information, including personally identifiable information, that we gather when you are accessing or using our Services and from our Affiliated Partners (explained below) to facilitate a great commute experience. This Privacy Policy does not cover the practices of companies we do not own or control, or people that we do not manage.
We're constantly improving our Services, and in doing so, may need to change this Privacy Policy from time to time. If you use the Services after any changes to the Privacy Policy have been posted or otherwise communicated, that means you agree to all of the changes.
We gather various types of information from and about our users, as explained in more detail below, and we use this information in connection with our Services, including to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to personalize, provide, analyze, and improve our Services. We also share certain information with third parties but only as described below.
We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we collect personal information such as your name, email address, home and work addresses, and your phone number. We may also request information from you so we can provide you with quality support or investigate issues.
Whenever you interact with our Services, we automatically receive and record information from your browser or device. The information may include your IP address, device identification, session identification, "cookie" information, the type of browser and/or device you're using to access our Services, the page or feature you requested. We also collect your geolocation to facilitate the carpool (e.g. a Rider knowing the Driver is on their way), as well as to confirm that carpools are actually taking place to support a safe community in accordance with our Community Guidelines.
We may obtain information about you from other third party sources to update or supplement the information that you provide or that we collect automatically. This includes, for example, information from your employer (directly or indirectly through its service providers), our service providers, and public databases or data aggregators that may include your demographic information. We may use this information to help us maintain the accuracy of the information we collect, improve and personalize your experience with the Services, support your employer's understanding of the value iCommute, and for other internal business analysis or other business purposes.
We may combine the information we receive from you and about you, including information you provide to us and information we automatically collect through the Services, as well as information collected across other computers or devices that you may use, from other online or offline sources, from Affiliated Partners and their service providers, and from third party sources. This combined information may be used as detailed in this Privacy Policy.
We use the information we collect from users for a variety of reasons, including, but not limited to, the following:
*Marketing Communications: If you do not wish to receive digital marketing or promotional communications from us, you can unsubscribe from emails via the link on our last communication to you, and unsubscribe from SMS/text by replying "STOP" to the last SMS text message you received.
iCommute does not sell your personal information. To provide the Services, we share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
For commute, we want to provide you with a great commuting experience and introduce you to our community. To facilitate this experience, certain information is available to iCommute and other users on your profile, such as your name, employer, photo and statistics about your usage. Additionally, after being matched with other iCommute users, we share more of your information with them, such as your location, pick‑up and drop off addresses, your contact information and other preferences in your profile to facilitate a meaningful and easy commute.
If you participate in the Services in affiliation with one of our customers or partners (together, "Affiliated Partners"), such as a carpool program sponsored by your employer or place of work. For commute, we share certain information about your use of the Services, such as frequency of usage, vehicle data for parking access, or feedback about the Services with the Affiliated Partner to help them understand the value of iCommute. When we share this information, we do not link you directly with a trip's exact time or specific non-work locations.
Employer Subsidized Rides: If your organization pays for your rides to be subsidized, in which a Rider commutes for free or at a reduced price with iCommute because the employer paid for their shared cost, we are obligated to share specific information about your trip with your employer for tax and payroll purposes.
Additionally, should your account be associated with an Affiliated Partner, your violation of the Terms of Use, or Community Guidelines may be shared with such partners in iCommute's sole discretion.
If you change organizations such that you are no longer affiliated with an Affiliated Partner program, it is your responsibility to update your account with your new information, such as new work email address. Your prior organization will not have access to any future trip information, but will continue to have access to the information associated with your usage while a part of their affiliated program.
iCommute has two types of integration partners: ones to which you voluntarily connect your iCommute account, and others to which iCommute independently connects. In each case, we may share information about your use of our Services with the partner, and may receive certain content and/or information about you from the partner in order to improve our Services to you and our Affiliated Partners. The information we share may include any information that you authorize iCommute to obtain or transmit over time, as well as any information we collect automatically.
We employ and partner with other companies and people to perform tasks on our behalf and need to share your information with them to provide the Services to you; for example, we use a payment processing company to receive and process your credit card transactions for us, and a third party company to verify motor vehicle history requirements. Unless we tell you differently (or unless stated otherwise in a third party privacy policy), our agents do not have any right to use the personally identifiable information we share with them beyond what is necessary to assist us.
By using our Services, you agree to be bound by the applicable privacy policies for the third party services. For example, for some of our Services, we use Google's Maps API(s) and share your information in doing so; by using the Services, you agree to Google's Privacy Policy as amended by Google from time to time.
The Services may allow you to connect with other websites, products, or services to enhance your experience, such as allowing you to connect to alternative transportation solutions. If you use these services, we will provide the third party with information about you to allow them to provide the service to you. We can't speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
We may share your information with third parties in the following cases:
Our Services require certain information to be shared with other users and third parties in order to facilitate the Services. There is information which we receive that isn't required, and you can opt not to disclose that information to us, but keep in mind this information may be needed to take advantage of some of our features. In certain cases, you may also be able to add, update, or remove information on your public profile.
iCommute retains user profile, transaction, and other personal data for as long as necessary to provide the Services to you and our other users, and as long as you maintain your iCommute account. You may request deactivation or deletion of your account by emailing support@icommute.com.
If you request account deletion, we may be unable to delete it if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, if iCommute deactivates a user's account because of unsafe behavior or security incidents, iCommute may retain certain information about that account to prevent that user from opening a new iCommute account in the future. Upon resolution of any issue preventing deletion, iCommute will delete the account as described above.
Residents of Canada—including the Province of Ontario—have specific rights under federal privacy law (PIPEDA) and, where applicable, substantially similar provincial statutes such as Ontario's Freedom of Information and Protection of Privacy Act and Personal Health Information Protection Act (PHIPA).
We store Canadian user data on servers in Canada or the U.S. When data is processed outside Canada, it is subject to the laws of that jurisdiction; however, we contractually require equivalent protections.
We endeavor to protect the privacy of your account and personally identifiable information we hold in our records but we, unfortunately, cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
As noted in the Terms of Use, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. Furthermore, minors, children, or any user under the age of 18 are not allowed to use iCommute, with or without parental permission.
iCommute, with its partnership and commitment to security and privacy with Microsoft, also provides a link to Microsoft's Privacy Statement – https://privacy.microsoft.com/en-us/privacystatement.
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to support@icommute.com and we will try to resolve your concerns.
For privacy inquiries, contact us at:
privacy@icommute.com
For general support:
support@icommute.com
End of Policy (Version 2025‑07‑26‑CA/ON/US)
© 2025 iCommute Inc. All rights reserved.